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FAQ

1) What is Cosmetic glitter?

Cosmetic glitters are made solely for cosmetic use. They are made of a polyester which softens on application and are cut rounded, not pointed like a craft glitter which you can get on the market. Also, the dyes are non-toxic as well. All cosmetic grade glitters must be EN7-1 approved for use on the skin. All our glitters are approved and we check all suppliers of our glitters. Cosmetic glitter consists of precision cut highly reflective particles of vacuum metallised polyester film.
It satisfies the requirements of Regulation (EC) No. 1223/2009 for Cosmetics.

Composition:
Polyethylene Terephthalate 90%
Styrene/Acrylates Copolymer max 10% or Binder – Polyurethane 33
Aluminium max 0.5%
The colouring agents/pigments used in our cosmetic glitters comply with the requirements of Regulation (EC) No. 1223/2009 for Cosmetics. All colouring agents used are suitable for cosmetic products and designed to come into contact briefly with the skin.

2) Is it safe?

At GlitterEyes we advise you to use glitter at your own discretion –  the glitter has been used safely to enhance the eye and other facial features for years by the fashion industry, makeup artists and the general public, so we think (although nothing is 100% guaranteed in this life), if used sensibly you won’t have any problems. Our testing team have used it around eyes for the past couple of years (almost daily!) and have not experienced any irritation or scratching. We think it’s a common-sense thing, reduce the chance of any irritation by applying correctly, using the ‘mixing first’ method we suggest and do not apply to the actual water line and you will be fine.

Our glitter suppliers recommend our cosmetic glitter to anyone over the age of 3 so inherently it is a very safe product to use, but we do stress that the use is at your own risk and to use your own common sense when applying, that is, if you don’t feel safe or confident applying glitter to the eyes and lips then use to highlight and beautify other areas.

3) Do I need the GlitterFix Liquid with your PressedGlitters?

With our PressedGlitters, you do not need the GlitterFix liquid. You will need this for use with our Loose Glitters. You can use the GlitterFix Liquid if you wish with the PressedGlitter, it will not affect the performance, It depends on your own personal preference.

4) What is the difference between pressed and loose glitters?

Loose Glitter is completely loose and will need some adhesive for this to work. You can use this to sprinkle on the body if you want to or on the hair. PressedGlitter is compacted into a pan with a binding solution and preservative for sanitation.

5) What are the ingredients in your PressedGlitter?

Ingredients: Cosmetic Grade Glitter, Vegetable Glycerine (binding agent), Alcohol Deant (sanitising medium/preservative)

6) What are your ingredients in the GlitterFix Liquid?

Aqua (Water) Polysorbate 20, Butylene, Glycol, PVP, Phenoxyethanol, Ethylhexylglycerin, Glycerin, Hydrolyzed Corn Protein, Hydrolyzed Soy Protein, Hydrolyzed Wheat Protein, Panthenol.

7) Are you vegan and animal Friendly?

We are fully vegan and completely animal friendly, we check all elements of our supply chain on a continuous basis to ensure that we are fully vegan and animal friendly.

8) How can I order?

You can order directly on the website. We also have many stockists around the world that you can order from. If you are worried about the authenticity of a stockist then please do not hesitate to contact us and we can provide any information required.

9) How much is postage?

Postage varies depending on your location and the order value;

UK: £2.49 for all orders under £20.00

Free postage for all orders over £20.00

International; £4.99 for all international orders.

10) Can I request for an order to be fast shipped to me?

If you place an order, then please email us straight away and we can see if we can arrange to get this out to you the same day. For the UK, we would be able to send them out by courier, there is a £7 shipping charge for this payable to us by payapl. However, please note that for international delivery we are unable to speed up the delivery times.

11) What is the status of my order?

Once we receive your order, we will download it and process it through our systems, this is when it is marked as complete. After this, we have up to 7 working days to make and prepare your order before it is being sent out. Orders can take up to 3-5 working days to deliver in the UK and up to 20-25 working days for all international deliveries.

12) My order is showing complete, but I haven’t received it?

When your order is marked down as complete this means that we have accepted and downloaded the order. This doesn’t immediately mean that this is out for delivery.

13) How do you send out orders?

We send all orders out by Royal Mail or by international Air Mail (and handled by your local postal service e.g. USPS, Canadian Post, Emirates Post etc.).

Orders in the UK that are over £20.00 will go by Royal Mail Second Class Signed For post.

International orders over £30.00 will go by international signed For.

UK orders over £100.00 will go by Interlink Courier where possible (we can’t guarantee this).

International orders over set amounts can possibly be sent out by international couriers (however this isn’t guaranteed and is at our discretion).

14) How can I track my order?

We do not currently upload tracking information on the system at the moment, it is something we are looking into. You can email requesting the tracking information, however, please note that if this is within the 7 working days, then we will not be able to provide this to you and will email you when this is available.

15) I haven’t had a dispatch email yet?

We don’t currently provide these at the moment, your order will be dispatched within the 7 working days after the order has been placed, unless notified otherwise.

16) What is the time frame for orders to be processed and delivered?

Once we get your order, we will have accepted it within 24 working hours. Once we have printed it off, there is then up to 7 working days for your order to be made and prepared before shipping out. However, please note that for larger trade orders these times may vary. If there will be a longer time frame on the preparation of the order, we will email you to discuss your requirements.

17) My glitters are damaged, what can I do?

We are sorry to hear of any issues with your glitters. It is very rare for something to happen. If you send us an email to sales@glittereyes.co.uk and include your order details and a picture of the glitters as they arrived then we can look into this for you. However, there are some occasions where the glitters can be ‘re-pressed’, there is a page on the website about the care of the glitters so please refer to that before emailing us so that we can rule out if it can be easily fixed.

18) I haven’t received a confirmation email, has my order gone through?

Please check your spam folder first to ensure it hasn’t gone in there. If it isn’t in there, please check your PayPal or bank statement to check that payment has gone through before contacting us. It can be as simple as an email address which hasn’t been put in correctly so this is why it isn’t coming through. But the transaction if processed and accepted will show on your bank statement or on PayPal. It will show under the LACH Group.

19) I don’t have a PayPal account; how can I pay by card?

PayPal is our only payment portal that we have, however you do not need a PayPal account to make the payment. When you go to check out you will be re-directed to the PayPal website. There you will see an option to pay by Credit/ Debit card without having to set up a PayPal account.

20) Can I make a custom palette up?

We are in the process of creating a palette creator, but if you wish to make a few changes to a palette, then just select the palette that you would like and then in the customer notes pop in any changes to the order that you want made. Please note that if the notes are not put in at the time of the order, then we will not be able to do this for you.

21) I need to cancel my order; how do I go about this?

If you wish to cancel an order then please email us within 48 hours of the order being placed. When we have this, we will confirm by email that you wish to process the cancellation. Your order will be processed if we do not have the confirmation of this. Please note that we do this to ensure that you are happy with cancelling your order.

22) I would like to return my order for a refund, how do I do this?

If you would like to get a refund, then we can accept refunds on strict basis only. The glitters are unopened in any manner and are completely unused. We are unable to accept refunds for brushes or the GlitterFix Liquid for health and safety reasons. If you return these they will be disposed of but will not be refunded, unless there has been a prior agreement to a refund.

23) How are the glitters sent out to me?

Your glitters are sent out in temporary packaging, along with the relevant palette. When you get them you just need to carefully take them out of the packaging and pop them into the palette.

We will send them out in a suitable manner depending on your order size and location. All orders are sent by local postal services unless previously stated.

24) I haven’t received my order, where is it?

All orders have a lead time of up to 7 working days to prepare (unless previously contacted and discussed). UK delivery is up to 3-5 working days and international deliveries are up to 20-30 working days. If your order hasn’t arrived after this time frame, then please contact us so that we can check the date of dispatch and if there is tracking, to track where the order is located at that time. Sometimes, orders can get held up by the postal service or by customs, if this happens then please note that this is out of our control and we have no sway over this. (for example, Australia customs can hold up an order for up to 14 days before they must inform the buyer that they have this with them, we have no control over this in anyway).

We follow the Royal Mail guidelines for lost post, which is up to 45 days without it being received, after that time we will look at providing a refund, but we will always aim to resolve any issues with delivery before this.

Please check also that the address that you have provided is full and correct, if orders are unable to be delivered due to incomplete addresses that we are not responsible for this.

25) I think I have received the wrong glitters, what do I do?

All our shades may look slightly different in person to what they look like on a computer screen, so please bare that in mind. If you are concerned about the shades, then please do not take them out of the packaging and send a full and clear picture of the glitters to sales@glittereyes.co.uk so that we can look for you and confirm shades.

In regards to palettes, there are occasions where shades may be swapped out for a similar shade if we are out of stock of another shade e.g. Latte may be swapped for GoldenBlush in the SuperMoon Quad, they are similar shades. We will only do this if we have a close enough alternative to provide you. If we do not, then your order will be placed in a back order until the stocks are made.

26) How do I contact you?

You can contact us through the contact page on the website. However, please ensure that you have read the FAQ’s to ensure that your query isn’t already answered there.

If you have trade ONLY enquires then you can email carrie@glittereyes.co.uk (please note that this email has a turnaround of up to 5 working days).

If you need to send attachments, then please send to sales@glittereyes.co.uk

27) How do I open a trade account?

You will need to open an account up first, under ‘apply for trade account’. You will then be requested to provide information on your basis for the trade account. They are made at our discretion and they are not guaranteed.

28) Do you offer drop shipping?

This is a service that we can do. If you place an order on the website when you log into your account. If you pop in the customers address, we will send it to them. However, please note that you MUST clearly state that this is a drop ship in the customer notes so that we know that no packing slip is to be made and it is a drop ship.

We do request that before you do this, you send us an email so that we are aware of this before you place orders and we can make a note of your store front. If we do not have this information, then the order will be treated as a normal order and packing slips will be included in the order.

29) What discounts can I get through GlitterEyes?

We offer a variety of discounts, we have our makeup artist discounts, trade discounts, retail store discounts and whole sale discounts.

The level of discount will be arranged when the account is opened. We are always happy to review discount levels for people over a period of time.

30) I’m a blogger and I would love to work with you, how do I go about this?

We love working with bloggers and are always open to new bloggers becoming part of the family, please keep an eye out on our social media feeds as we will be doing calls for bloggers at certain times and what we are after may fit you perfectly.

However please don’t hesitate to contact us if you wish, however, please note that we are unable to respond to all blogger requests.

31) I would like to make a complaint; how do I go about this?

We are very sorry to hear that you wish to make a complaint. Please email at sales@glittereyes.co.uk with your complaint so that we may look into this. Please allow up to 5 working days for this to be looked into. Please do not open up a PayPal case against us straight away without first allowing us to resolve the issue for you.

We will look at getting it resolved in the best manner for you.